Privacy Policy

1. Introduction

Welcome to YOPS. We are committed to protecting the privacy of our users and respecting the confidentiality of their personal data. We collect, process, and use data in accordance with applicable laws and regulations and strive to maintain the highest levels of security and transparency.

This Privacy Policy explains how we collect personal and non-personal data, how such data is used, processed, shared, and retained, as well as the rights available to users regarding their personal data when using the YOPS website, mobile applications, or any current or future services provided by YOPS.

This Privacy Policy applies to all users of the platform, including customers, marketers, content creators, service providers, website visitors, and any person who uses YOPS services by any means.

By using the website, application, or any YOPS service, you acknowledge and agree to this Privacy Policy and any future updates to it, to the extent that such updates do not conflict with applicable laws and regulations.

2. Scope of This Policy

This Privacy Policy applies to all services provided by YOPS, including, but not limited to:

• Website services.
• Mobile applications.
• Shopping services.
• Personal shopper services.
• Store services.
• Content services.
• Maps and exploration services.
• Location-sharing services.
• Travel and tourism services.
• Booking services.
• Digital wallet services.
• Payment services.
• Loyalty and rewards programs.
• Artificial intelligence services.
• Future services developed or added to the platform.

3. Data We Collect

YOPS may collect information that users provide directly, information generated through their use of the platform or services, and information collected after obtaining the necessary permissions and consents.

3.1 Account Information

This may include:

• Name.
• Phone number.
• Email address.
• Password (stored in encrypted form).
• Account creation date.
• Preferred language.
• Country or region of residence.

3.2 Profile Information

This may include:

• Profile picture.
• Biography or description.
• Languages.
• Interests.
• Linked accounts.
• Any information the user chooses to add to their profile.

3.3 Personal Shopper Information

This may include:

• Service areas.
• Cities and countries.
• Specializations.
• Shared trips.
• Services provided.
• Order history.
• Ratings.
• Performance indicators.
• Activity level on the platform.

3.4 Store Information

This may include:

• Business information.
• Store and branch locations.
• Products.
• Prices.
• Images.
• Offers.

3.5 Communication Information

This may include:

• Published business information.
• Contact information entered or provided through the platform.

3.6 Content Data

This may include:

• Photos.
• Videos.
• Stories.
• Short-form videos.
• Reviews.
• Ratings.
• Comments.
• Any content posted by the user on the platform.

3.7 Geolocation Data (GPS)

When the necessary permissions are granted, YOPS may collect geolocation data to provide location-based services, including:

• Approximate location.
• GPS coordinates.
• Previous locations.
• Current location.
• Nearby places and services.
• Maps and search results.

3.8 Live Location Data

If the user chooses to share their live location, the platform may process location data during the sharing period, including:

• User's live location.
• Sharing time.
• Movement route.
• Parties or locations with which the user shares their location.

The user may stop this service at any time through the available platform or device settings.

3.9 Travel and Mobility Data

This may include:

• Destinations.
• Cities and countries.
• Travel routes.
• Trips.
• Saved places.
• Locations viewed by the user.

3.10 Booking and Related Service Data

This may include:

• Booking information.
• Destination details.
• Cancellation transactions.
• Withdrawal transactions.
• Transfers.
• Payment transactions.
• Refund transactions.
• Transaction history.

3.11 Billing and Payment Data

This may include:

• Payment methods.
• Information required for identity verification and compliance with applicable financial regulations.

YOPS does not retain sensitive payment information except through licensed payment service providers or to the extent permitted by applicable laws and regulations.

3.12 Device and Usage Data

This may include:

• Device type.
• Operating system.
• Application version.
• Internet Protocol (IP) address.
• Browser type.
• Device identifiers.
• Service usage history.
• Pages visited.
• Search activity.
• Usage duration.
• Cookies.
• Performance and error data.

4. How We Use Data

YOPS uses collected data for operational, commercial, and development purposes, including:

• Creating and managing accounts.
• Operating platform services.
• Processing orders and transactions.
• Processing payments.
• Managing digital wallets.
• Verifying identity.
• Providing technical support.
• Communicating with users.
• Improving the user experience.
• Developing existing services.
• Developing new services.
• Improving search results.
• Operating mapping services.
• Operating travel and tourism services.
• Operating personal shopper services.
• Operating content services.
• Operating loyalty programs.
• Preventing fraud and misuse.
• Complying with applicable laws and regulations.

5. Use of Data for Business and Market Development

YOPS may use aggregated data, information, and statistics generated through the use of the platform to develop its business, improve services, and support the growth of markets related to the platform's operations.

This may include:

• Analyzing demand for products and services.
• Studying local and global market trends.
• Analyzing personal shopper activity.
• Evaluating store performance.
• Analyzing travel and tourism activity.
• Identifying highly active destinations.
• Analyzing user behavior.
• Improving the user experience.
• Measuring service quality.
• Preparing market reports and indicators.
• Developing future services.
• Supporting research and studies.
• Developing artificial intelligence solutions.
• Developing analytics and recommendation tools.
• Improving the quality of content and services.

YOPS does not use such data in a manner that allows the identity of individual users to be identified, and does not publish personal data as part of such studies or indicators.

6. Advertising and Personalization

YOPS may use data to improve content, advertisements, and services displayed on the platform based on the user's interests and use of the platform.

This may include:

• Personalized advertising.
• Personalized content.
• Displaying relevant offers.
• Improving search results.
• Measuring advertising campaign performance.
• Analyzing interaction with advertisements.
• Improving the user experience.

YOPS does not sell users' personal data to advertisers or provide advertisers with access to users' personal data.

7. Cookies

YOPS uses cookies and similar technologies to improve the performance of the website and application and provide a more efficient user experience.

These technologies may be used for the following purposes:

• Maintaining login sessions.
• Remembering user preferences.
• Saving language settings.
• Improving service speed and performance.
• Analyzing website and application usage.
• Detecting errors.
• Enhancing platform security.
• Improving search results.
• Improving recommendations.
• Operating location-based services.
• Measuring the effectiveness of advertisements and marketing campaigns.

Users may control or disable cookies through their browser or device settings. However, disabling cookies may affect certain platform functions.

8. Data Sharing

YOPS does not sell or rent users' personal data.

Data may be shared, when necessary, with:

• Payment service providers.
• Technology service providers.
• Mapping service providers.
• Cloud hosting service providers.
• Analytics service providers.
• Artificial intelligence service providers.
• Shipping and logistics companies.
• Government, judicial, or regulatory authorities when legally required.
• YOPS subsidiaries or partners, to the extent necessary to provide or develop services.

9. Aggregated and Anonymized Data

YOPS may create, use, analyze, and share aggregated or anonymized data that does not allow any individual user to be identified, for the following purposes:

• Conducting research and studies.
• Preparing reports and indicators.
• Market analysis.
• Demand analysis.
• Product movement analysis.
• Travel and tourism activity analysis.
• Store performance analysis.
• Personal shopper performance analysis.
• Service development.
• Product development.
• Development of artificial intelligence applications.
• Supporting research and investment organizations.
• Contributing to the development of sectors related to the platform's business.

10. Data Transfers

Due to the nature of YOPS services, data may be processed or stored inside or outside the country in which the user resides. Data may also be transferred between countries where the platform, its partners, or its service providers operate.

Such transfers are carried out in accordance with applicable laws and regulations governing the protection of personal data.

11. User-Generated Content

Users acknowledge that content they choose to publish on the platform, such as photos, videos, reviews, ratings, comments, or profile information, may be visible to other users depending on the nature of the service and applicable privacy settings.

Users are responsible for the content they publish.

The user grants YOPS a non-exclusive license to use, display, process, publish, and operate such content to the extent necessary to provide, improve, and promote the services, without prejudice to the user's intellectual property rights.

12. Data Protection

YOPS implements appropriate technical, organizational, and administrative measures to protect data against unauthorized access, loss, alteration, or unlawful use, while periodically reviewing and updating its security procedures.

13. Data Retention

YOPS retains data for as long as necessary to provide services, comply with legal or regulatory obligations, protect rights, resolve disputes, or develop services, unless applicable laws require a different retention period.

14. User Rights

Subject to applicable laws and regulations, users may have the right to:

• Access their personal data.
• Request a copy of their personal data.
• Request the update or correction of their personal data.
• Request deletion of their personal data where legally permitted.
• Withdraw previously provided consents.
• Object to certain data processing activities where permitted by applicable law.

15. Changes to This Privacy Policy

YOPS may amend this Privacy Policy at any time to reflect changes in its services or applicable legal and regulatory requirements.

The updated version of this Privacy Policy will be published through the website or application. Continued use of the platform after the effective date of the updated policy constitutes acceptance of the amendments.

16. Contact Us

For inquiries regarding this Privacy Policy or to exercise rights relating to personal data, users may contact YOPS through the official contact channels provided on the website or application.